DB Consumer Products LLP (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how Ezhigo collects, uses, stores, and safeguards your information when you use:
www.ezhigoshoes.com

By accessing or using our website, you agree to the practices described in this policy.
This policy applies only to services owned and operated by DB Consumer Products LLP and does not apply to third-party platforms or services not controlled by us.

1. Legal Status
This document is an electronic record in accordance with:

• Information Technology Act, 2000

• Applicable rules under the IT Act

This policy is published in compliance with applicable Indian law governing online platforms and data collection practices.

2. Our Objective
We aim to ensure that you:

• Feel secure while using our website

• Understand how your information is collected and used

• Know that your data protection is important to us

• Can contact us regarding any privacy concern

3. Ownership
Brand: Ezhigo
Owned and Operated by:
DB Consumer Products LLP
No. 44/621A, 44/621B
Kundayithode, Kolathara P.O
Kozhikode – 673655, Kerala, India

4. Information We Collect
A. Personal Information
We may collect personal data such as:

• Name

• Contact number

• Email address

• Shipping address

• Date of birth (if voluntarily provided)

• Gender (if voluntarily provided)

This may be collected when you:

• Place an order

• Register an account

• Participate in promotions

• Contact customer support

We collect only information necessary for providing our services.
B. Log & Device Information
We may automatically collect non-personal data such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

This helps improve website functionality and user experience.
C. Transaction Information
Payment information is processed through secure third-party payment gateways.
Ezhigo does not store card or banking details.
All transactions are encrypted.
D. Cookies
Cookies help us:

• Improve website functionality

• Understand usage patterns

You may disable cookies via browser settings.
However, some website features may not function properly.

5. Why We Use Your Information
Your information may be used to:

• Process and deliver orders

• Improve customer experience

• Provide support and respond to queries

• Send order updates

• Share marketing communication (only if opted-in)

• Comply with legal obligations

You may opt-out of promotional communication at any time.

6. Data Sharing
We do not sell your personal data.
We may share limited information with:
A. Logistics Partners
For delivery of your order.
B. Service Providers
Payment processors, technology providers, and analytics tools.
C. Legal Authorities
If required by law or to protect legal rights.
D. Business Transfers
In case of merger, acquisition, or restructuring.

7. Data Retention
Your information is retained only for as long as necessary:

• To fulfill orders

• Meet legal obligations

• Resolve disputes

8. Account Security
You are responsible for maintaining confidentiality of:

• Login credentials

• Account access

Ezhigo is not responsible for misuse resulting from unauthorized sharing of your credentials.

9. Your Choices
Providing personal information is voluntary.
However, some services may not be available without required information.
You may:

• Opt-out of marketing communication

• Update your account information

• Request deletion where legally permissible

To unsubscribe from communication:

• Use account settings, OR

• Contact customer support

10. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for their privacy practices.

11. Changes to this Policy
We may update this Privacy Policy from time to time.
Any changes will be published on our website.
Continued use of the website constitutes acceptance of the updated policy.

12. Contact
For any privacy-related concerns:
DB Consumer Products LLP
Email: ccare@vkcgroup.com
Address:
No. 44/621A, 44/621B
Kundayithode, Kolathara P.O
Kozhikode – 673655