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CANCELLATION AND REFUND POLICY

At Ezhigo, we aim to offer a simple and transparent cancellation and refund experience.

This policy applies only to purchases made through
www.ezhigoshoes.com

 

1. Order Cancellation

Orders may be cancelled within 24 hours of placement, provided the order has not been shipped.

Once an order has been dispatched, cancellation will not be possible. In such cases, customers may follow the standard Return & Exchange Policy after delivery.

To request a cancellation, please:

Please include your order details when raising the request.

If the cancellation request is approved before dispatch, the order will be cancelled with no shipping charges applied.

 

2. Refund Eligibility

Refunds will be processed in the following cases:

  • Approved order cancellations

  • Approved returns as per the Return & Exchange Policy

Refunds are subject to product inspection where applicable.

 

3. Refund Process

For prepaid orders:

  • Refunds will be credited to the original payment method

  • Processing timeline: within 5–7 working days after approval

Actual credit timelines may vary depending on your bank or payment provider.

 

4. Non-Refundable Items

Refunds are not applicable for:

  • Gift Cards

  • Gift Boxes

  • Free promotional items

Products purchased under:

  • Clearance Sale

  • Special Event Discounts

  • End of Season Sale

are not eligible for refunds unless found defective or incorrectly delivered.

 

5. Damaged / Defective Products

If a product is received damaged or defective:

  • Refunds or exchanges will be processed after product inspection

  • Approval will be based on verification of the issue

 

6. Important Note

Refunds for returned products are governed by the Return & Exchange Policy of Ezhigo.

 

7. Contact for Cancellation / Refund Requests

Email: ccare@vkcgroup.com
Phone: +91 8606022000

Company Address:
DB CONSUMER PRODUCTS LLP - KUNDAYITHODE

44/621A, 44/621B, KUNDAYITHODE

KOLATHARA P.O, KOZHIKODE -673655

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